What is eDoc?

eDoc allows mailers to submit postage statements and qualification reports to the USPS electronically. This information goes directly into the PostalOne!® system, saving the need for printing and hand-delivering pages of required documentation.

You will need:

• A USPS Business Customer Gateway (BCG) account from: https://gateway.usps.com/bcg/login.htm. (Save Username and Password in secure location)
• Mailer ID (MID acquired from USPS)
• Customer Registration ID (CRID acquired from USPS)
• Latest Version of Circulation (2.3.14 or higher)

Getting started:

1. Verify you are using the latest version of Java: http://www.java.com/en/
2. Open Circulation | Choose PostalOne! | Use approproate Wizard tool to guide configuration* 

Submitting Postage Statement:

1. Reports | Check 3541(Postage Statement)
2. Print All | Enter Ad% and Weight for each list section | Choose OK

Viewing Report on your Business Customer Gateway:

1. Go to BCG https://gateway.usps.com/bcg/login.htm, Dashboard, All for Statement Statuses, and click on Search.
2. Click on Job ID# and Statement # to view job online. Compare to 3541 in Interlink Circulation.

USPS Support:

If all information is correct and you have a failure, the next step is contacting the PostalOne! Helpdesk at (800) 522-9085, select option 3 & 6

___________________________________________________________________________

Additional Resources:

http://interlink.flywheelsites.com/announcements/interlink-certified-by-usps-as-edoc-software-vendor/

https://www.usps.com/postalone/welcome.htm

https://gateway.usps.com/eAdmin/view/knowledge?id=MID

https://gateway.usps.com/eAdmin/view/knowledge?id=P1MAILINGACTIVITY

Keywords: email, electronic, paper, PostalOne!, submit, send, gateway, mailer ID, CRID

What is Intelligent Mail barcodes (IMb)?

Interlink Circulation offers Intelligent Mail Barcodes (IMb) for Full-Service Intelligent Mail.  Full-Service Intelligent Mail integrates electronic mailing documentation (eDoc) with Intelligent Mail barcodes so the postal service will have 100% visibility of the mail as it flows through the postal network, thereby reducing costs and improving delivery.

To set up your list to generate IMbs on mail pieces that qualify, please follow the steps below:

Ensure you have:

1. Circulation version 2.1 or higher
2. Your Mailer ID (MID) and Customer Registration ID (CRID).  If not, you may apply at https://ribbs.usps.gov/index.cfm?page=intellmailmailidapp

If you have difficulty acquiring a Mailer ID, please call USPS Customer Service at 1-800-ASK-USPS® (800-275-8777).

To configure Circulation:

1. Open your Circulation list
2. File | Configure List | Periodical Mail/ Standard Mail | Choose Contact Information
3. Input your Mailer ID | Click OK
4. Check Barcoded Mailing
5. Apply | Click OK

Once you have closed issue with these changes in place, you will have the option to generate Intelligent Mail Barcodes by choosing “Print IMb” in your Mailing Labels ‘Report Questions’.

List of printers confirmed for IMb compatibility with Interlink Circulation:

Epson LQ-570

*Epson LQ-590

*Epson LQ-2090

*Epson FX-890

*Epson FX-2190

Epson DFX 8000

*Epson DFX 9000

Okidata ML 390

*Okidata ML 490

*Okidata ML 491

Okidata ML 590

Okidata ML 591

Okidata Pacemark 3410

Citizen CLP-7202e (compatible but not recommended due to slow performance)

*Citizen CLP-621

*Citizen CL-S621

Printers known to be incompatible with Interlink Circulation:

Citizen CLP-6002

Citizen 7202 E

Citizen CL-S700

C.Itoh S4 Rotated 180

Epson Stylus 1520

Okidata ML 320

Okidata ML 321321 turbo

Okidata ML 395

Okidata ML 420

Okidata ML 421

Okidata ML 591

Zebra 105SL

*Note: Printers marked with an (*) are officially supported printers by Interlink Circulation. Other printers listed in the compatible section have been tested and confirmed to work, but with unsupported advanced drivers in the program.

Also, most inkjet addressing systems are now compatible with IMb, as are all laser printers for Avery-style cut-sheet labels.

Available to rent from Interlink is the CL-S621 for $24.95/month.  Labels and ribbon can be purchased from Interlink as well.

Keywords: IMb, Intelligent, mail, barcodes, printers, compatible, MID, CRID

The latest version of Interlink Circulation is always available on our website, by clicking the following link:

www.ilsw.com/downloads/

Anytime Interlink releases a new version of the software, that page is updated with the latest release.  You may also find release notes that provide detailed information on new and updated features.

Keywords: version, download, update

Unfortunately, there will be times that “List Servicing” fails.  This is not a common or expected occurrence, but a realistic one.  You can still “Close Issue”,  print your labels and reports, and most importantly, get your publication out on time.

When you get the failed error message, it will give you the option to close anyway, and if in a time crunch…. it is encouraged that you proceed.  In the worst case scenario, some addresses will not be CASS processed, or walk sequenced, but since you service list each week when you close, any address issues should be minimal.

Failed List Servicing can be caused by several factors and the most common are listed below.  Usually, if you try a second time and/or on a different day, you will successfully service the list. If not, we encourage you to contact Client Solutions, as there may be a larger root cause.

Customers may experience “list servicing failed” for various reasons including:

• Broadband connection speed
• RAM in local system
• CPU processor speed
• List size

Keywords: failed, error, can’t service

To successfully register the Interlink Circulation program your computer must have a broadband connection (DSL, Cable Modem etc.) to the Internet. You will also need your Account number (also known as your Site ID) and Registration Password (not your zip code).

What is happening

Each time the Interlink Circulation program starts up, it verifies the registration information and services that your company has available for your lists. If there are problems with any of the three items mentioned above, you will receive an error message that says the program is unable to register with Interlink or has failed.

Possible causes

If you are running Circulation in Windows 7 or newer for the first time, it is most likely that you have to “Run as Administrator” as noted under “What the solution is” below.

If you are not running in Windows 7 or newer for the first time:

When registration occurs, the Site ID and Password are stored in your system. If you have registered in the past then this information is most likely correct. However, if you have changed the Site ID and/or Password during an attempt to register then you may have introduced an error into the information.

When registration fails, it is most often due to a poor or non-existent Internet connection or a Firewall blocking the program from communicating with Interlink’s Systems. If others in your company are having difficulties with Internet access, and/or your web browser cannot connect to an offsite location such as www.ilsw.com, then you may be experiencing connectivity problems.

What the solution is

If you are running Circulation for the first time in Windows 7 or newer:

1. Close Circulation
2. Right click on the Circulation Icon
3. Click on “Run as Administrator”.
4. When window opens to register Circulation, make sure info is correct and click Ok.

If you are not running Circulation in Windows 7 or newer for the first time, and you have verified the Site ID and Password are accurate and the system still fails to register, then the problem is most likely your Internet connection.

To resolve a troublesome Internet connection:

Sometimes the problem is a temporary problem due to a large amount of traffic coming and/or going out on your Internet connection, or as simple as your computer being unplugged from your network.

Something could be amiss in your company’s network or a recent change with your Internet service; check with your local networking/technical support personnel to verify that the program has access to the ilsw.com domain, and that there are no firewall problems in the way.

If all the above options have been verified, then it may be time to contact your ISP (Internet Service Provider) and ask for some assistance in monitoring the network traffic to see if their systems are somehow blocking or dropping the connection.

Each time an Interlink Circulation list is “serviced”, a backup of the list is stored off-site on a Interlink server. List servicing occurs each time an issue is closed, or when the Service List option is selected from the File menu. These off-site backups may be restored by the user at any time as follows:

1. From the File menu, select Restore List from Interlink.
2. Select the list you wish to restore.
3. Click the OK button to begin restoring the selected list.
4. If prompted to overwrite, select Yes to replace the current list on your computer with this name, or select No and enter a different name.
5. When the restoration is complete, the restored list will open to the subscriber list.

Off-site backup should be used to supplement, rather than replace your regular local backups.

Also note, each time a list is serviced, the off-site backup is replaced by the newer copy of the list. Therefore, only the most recent backup copy of an Interlink Circulation list is stored and available for restoration.

To change the contact information that prints on the 3541 (Periodical Mail) postage statement:

1. Select Configure List… from the File menu.
2. Click the Periodical Mail or Standard Mail tab
3. Click the Contact Information… button.
4. Change the contact information as desired and click the OK button to save changes.

Note: Changing the Publisher’s address may affect the in-county status of your subscribers. Only those subscribers who have successfully passed CASS and are found to be in the same county as the Publisher’s address on this screen will be marked for in-county postal rates.

key words: change name, change, contact information

Print labels and other reports

While putting information into your Circulation software is nice, getting information back out is even better. Interlink Circulation has all the reporting you need, putting the power of your data at your fingertips.

Finding the Right Report

Reports are broken down into categories making it easier to find the one(s) you want. To find and print a specific report:

1. Click the Print Reports button on the left panel in Interlink Circulation.
2. Select the category for the type of report you wish to print. The All category lists all reports in all categories.
3. Check the box next to the report(s) you wish to print. By checking the box next to more than one report, multiple reports will print at the same time. Note: Changing categories will un-check any reports you have selected. If you wish to select multiple reports from multiple categories you must use the All 
4. Click the Printbutton to begin printing. In some cases you may be prompted for additional information specific to the report(s) you have selected.

Archived Reports

It is possible to print certain reports from previous issues. To do this:

1. Click the Print Reportbutton on the left panel in Interlink Circulation.
2. Select the Archivetab at the top of the Print Reports dialog.
3. Highlight the report you wish to print and click the Print All

Printing, Re-Printing, and Restarting Labels

Interlink Circulation allows you to print labels for a full mailing, a specific package, a specific label, or you can restart a previous label run from any point.

To Print a Full Mailing:

1. Click the Print Reports button on the left panel in Interlink Circulation.
2. Select the mailing labels report you wish to print.
3. Click the Print All
4. Adjust your settings as desired and click Continue.

To Print a Specific Package:

1. Click the Reportsbutton on the left panel in Interlink Circulation.
2. Select the mailing labels report you wish to print.
3. Click the Print All
4. Enter the package number you wish to print in the Bndl# to Print—Leave Blank for All.
5. Adjust other label settings as desired and click Continue.

To Print a Specific Label:

1. Click the Reportsbutton on the left panel in Interlink Circulation.
2. Select the mailing labels report you wish to print.
3. Click Print Special
4. Click the Print One Label
5. Enter the ID of the subscriber you wish to print a label for and click OK.

Note: You may only print individual labels for subscribers who would already be receiving a label if you were to print the full label run. You may not use the Print One Label option as a way to print mailing labels for inactive or expired subscribers since a label will not have been generated for them during Close Issue.

To Restart a Label Run:

1. Click the Reportsbutton on the left pane in Interlink Circulation.
2. Select the mailing labels report you wish to restart.
3. Click Print Special
4. Click the Restart
5. Enter the ID of the subscriber you wish to re-start with.

Interlink Circulation allows inserts to be specified based on both geographic and non-geographic criteria. For each insert covering a different group of subscribers, a new set of mailing reports will be created. We call these different coverage groups list sections, as each one is a subset of your overall list.

When printing postage reports, you will be given an option to enter separate values of weight and advertising percentage for each list section. There are no limits to the number of inserts that can be configured and they can be turned on or off on an issue by issue basis.

Creating and Editing Inserts

1. Click the Inserts tab at the top of the program.
2. Click the Add… button to create a new insert, or select an existing Insert and click Edit to make changes.
3. Enter the appropriate name in the Insert Name: field
4. Specify if this insert should be apply to Newspaper or Shopper by checking the box next one or both options.
5. Specify the area this insert should cover by clicking the Add… button.
6. Select the type of coverage you wish to define (see below for Coverage Type and Description options).
7. Repeat Step 5 to set additional coverage areas.
8. When finished, click OK to save the insert.

The newly created insert(s), and changes to existing inserts will now be in effect for the next issue closed. However, new or updated inserts will not apply to an issue that has already been closed.

Coverage Type and Description

All — Full insert coverage meaning all subscribers will receive the insert.  Additional coverage areas on inserts with All coverage are ignored.

3-digit — Coverage for a specified 3 digit ZIP code area.  for example, 3-digit coverage for 491 will send the inserts to all subscribers in 49103, 49120, and so on.

5-digit — Coverage for all subscribers in the specified 5-digit in the specified ZIP code area will receive the insert.

PO Route — Coverage for all subscribers on a specific route in a specific zip code will receive the insert.

Rack — Coverage for all papers that are to be placed in a specific rack.

Agent — Coverage for all papers that are to be delivered to a specific dealer.

Delivery Route — Coverage for all papers on a specified home delivery route.

Sublist — Sublists allow you to send inserts to groups of subscribers not distinguishable by geographic area. Sublists are configured under File | Configure list | Sublists. For assistance setting up Sublists, please contact Client Solutions.

Keywords: inserts, circulars, flyers, ads, advertisements

1. Close the Interlink Circulation program if it is open.
2. Download (or purchase) and install any of the recommended third-party PDF programs referenced at the end of this document.
3. Open up the Interlink Circulation program.
4. From the File… menu, select Configure Printers …
5. Identify the type of report(s) you wish to be created as a PDF (Labels, Renewals, Page Reports)
6. In the Printer Name: drop-down box, select the PDF printer installed on your system. If no PDF printers are available in the list, restart your computer and try again. If there are still no PDF printers available, please contact technical support for your PDF product.
7. Confirm the checkbox next to advanced drivers is unselected.
8. Confirm the circle next to Printer Name: is filled in.

Upon completion, all reports of the type(s) you performed these steps on will be sent to the PDF printer installed with your third-party PDF software.

Recommended third-party PDF “printer” software:

CutePDF

Free software available for commercial use. Downloadable from the CutePDF website at: http://www.cutepdf.com. Product support available via CutePDF website. Highly recommended.

PrimoPDF

Free software available for commercial use. Downloadable from the PrimoPDF website at: http://www.primopdf.com. Product support available via PrimoPDF website and online forum.

Please note: Although Interlink recommends these third-party products we are unable to provide product support for installation or usage.