The recent list servicing issue has been resolved. If your sort order was affected please roll back and re-close issue. Be sure that the “service list” box is checked.
Due to recent issues with sorting labels, Interlink has disabled list servicing. If you need to close an issue, please uncheck the “service list” button. We hope to have this resolved as quickly as possible and will post an update at that time.
Interlink has named Laura Streelman as Sales Manager. Laura most recently served as Interlink’s Product Manager, where she directed the production and launch of True Newspaper Mail – the industry’s first newspaper-specific, cloud-based mailing system. Laura’s immersion in the product side of Interlink makes her well-suited to help direct prospective clients to the solutions that best meet their needs. Laura can be reached at email@example.com.
Interlink officially welcomes new members to its staff
Karen Coleman joined Interlink as Marketing and Communication Manager and will be responsible for growing sales leads and coordinating communication channels with our customers and prospects. Karen joins Interlink with 18 years of experience in the newspaper industry, most recently at AMG/Parade where she was Business Director of Newspaper Relations. Please reach out to Karen directly at firstname.lastname@example.org to ensure you are on our mailing lists, and remember to follow us on both Facebook and Twitter!
Our Client Solutions team has added two representatives, Angie Heiss and Jess Kellerstrass. Angie brings with her to Interlink vast experience, most recently as a data analyst. She always looks forward to the opportunity to assist our clients and enjoys enabling them to reach their goals. To contact Angie directly, please send email to email@example.com. Jess comes to us straight from college at Purdue University, where she received a BS in Psychology. She is excited to assist Interlink customers as she puts her customer-facing experience to work in her first desk job. Jess can be reached at firstname.lastname@example.org.
UPDATE: PostalOne/eDoc issues have been resolved. (PostalOne/eDoc is currently experiencing issues!)May 2, 2019
According to PostalOne!, the slow performance issue impacting processing times for eDoc submissions has been resolved. Ticket Incident #4093877 is closed.
We have received widespread reports from papers that can’t submit eDoc. USPS has confirmed the issue and is working on it. No known time frame for resolution yet.
Anyone unable to submit eDoc should mail under the contingency plan. Hard-copy postage statements should NOT be submitted to USPS, instead follow the guidelines in the contingency plan.
The PostalOne! Help Desk has issued ticket #4093877 that can be referenced to acceptance staff when mailing.
Some papers have reported local post offices refusing to accept or process mailing without postage statements in their system, which is not a requirement when operating under the contingency plan per Page 4 of the contingency plan as noted below.
FROM PAGE 4 OF THE CONTIGENCY PLAN
Acceptance of mailings during a System Issue or Outage: During a system issue or outage Acceptance units will remain open during normal business hours and continue to accept and process customer mailings. Acceptance employees will follow the steps outlined in Section 3 of this document.
Release of Mailings to Operations: Mailings accepted during a system issue or outage will be released to Operations without delay. Additional details of this process can be found in Section 4 of this document.
See the full contingency plan here: https://postalpro.usps.com/node/852.
Join Interlink’s CEO Brad Hill and USPS Business Mailer Support expert Donna Paris as they explain how the new Enterprise Payment System works. This program will be held on Thursday, February 14, at 11 a.m. Eastern and is sponsored by the National Newspaper Association. If you currently use the USPS CAPS account option, this live webinar is a must because CAPS will retire April 1, 2019! Click here for more information and to register.
On Sunday, January 7, the Postal Service updated their requirement for the Non-DDU Drop Site Key. These are now required in order to submit eDoc successfully. If this has not been populated in your list, you will need to do so before you can submit. Please follow these steps in order to add the Non-DDU Drop Site Key to your list configuration:
- From the File menu, select Roll back list… which restores from a backup taken just before your most recent issue was closed.
IMPORTANT: All changes made since the last issue was closed will be lost.
- From the File menu, select Configure list…
- Under the General tab, at the bottom, you will see a blank box with a box next to it that says “Lookup.” Click this box and the key will populate.
- Click the OK button.
- Close the issue and submit eDoc as normal.
By Brad Hill
Interlink publishes a new version of Circulation every month, but the January 2017 release is particularly important and should be installed immediately when prompted. In addition to the regular updates to mail routing, upcoming version 2.4.20 also includes support for the new postage rates that go into effect this month. Updating will ensure new rates and new postage statements are available for both Periodical and Standard Mail, which are required for use with all mailings dated on or after January 22.
Version 2.4.20 must be installed prior to running ‘Close Issue’ to create labels and other mailing reports for issues mailed under the new rates and forms.
Interlink Circulation uses the date of your mailing to determine whether to use the old postage statements or new ones. Changes to the electronic equivalent (eDoc) of postage statements are also included in the same update.
For most newspapers, the impact of January’s postage rate increase will be minimal, with Periodical Mail costs increasing less than one percent overall. Outside-county sacks and trays carry the bulk of the increase.
Standard Mail is being renamed USPS Marketing Mail, and will see rates increase between two and three percent for flats overall, but closer to one percent for most shoppers. See Max Heath’s article in the January edition of Publishers’ Auxiliary for a chart with and detailed explanation of Marketing Mail rate changes.
As always, please let us know if you have any questions about the upcoming release of Interlink Circulation, or changes to postage rates.
The number of newspapers replacing hard copy postage reports with eDoc (Electronic Documentation) continues to grow. Getting started is quicker and easier than ever, and the feedback is overwhelmingly positive among those who have submitted eDoc for a few issues.
Moving to electronic documentation changes more than just how that information is shared, however, and it is imperative that newspapers understand what to do when eDoc stops working. For that reason, and because not all postal employees are well informed yet regarding the contingency plan, Interlink is re-running the following article.
By Brad Hill
Abandoning hard copy postage statements in favor of electronic submission offers several advantages to newspapers, not the least of which is welcomed convenience to both publishers and Post Office employees alike.
But what happens when the ‘e’ in eDoc stops working?
Can publishers be assured that the benefits of going electronic aren’t outweighed by some additional risk of having their papers refused or delayed when it’s time to mail? After all, those printed forms have certainly proven to be a reliable medium. Today, I bring you good news, mixed with a word of caution:
THE GOOD NEWS: The Postal Service has developed a contingency plan to ensure acceptance continues when electronic submission becomes unavailable, for mailings that typically send documentation electronically. Better still, this plan places only a minimal burden of recordkeeping on the publisher during the outage.
WORD OF CAUTION: The plan does not appear to be well-understood yet by postal workers at facilities where the use of electronic documentation is minimal. Fortunately, the 10-page document that describes this plan is available for public download on USPS website, which should minimize local push back.
The plan, as it is written, is fairly straightforward: Inform the post office anytime eDoc cannot be sent, log a few details for each postage statement that is missed, and submit the actual postage statements electronically within three days of the system coming back online. Hardcopy postage statements should not be entered when electronic documentation is unavailable, as might be assumed. This is to prevent duplicate postage statements from being entered into PostalOne! for the same mailing once electronic versions are eventually received.
Each mailing entered during the outage must be accompanied by a Customer Mailing Log. The following should be included for each postage statement that normally would have been sent, using one line per postage statement:
* Permit Holder
* Permit Number
* Total Pieces
* Total Postage
* Mailer Job ID
That information can be found on the front page of hardcopy postage statements produced by Interlink Circulation, with the exception of the mailer job ID, which can be any number you choose for tracking purposes.
The contingency plan identifies three scenarios for why electronic documentation might become unavailable:
- PostalOne!outage – bugs, maintenance, etc. on USPS end.
- Mailer outage – system crash, loss of power or Internet, etc. at your office.
- PostalOne! system delayed file transmission – which does not apply to Interlink’s method of sending eDoc; this can be a problem for Mail.Dat users.
Except in the case of PostalOne! outages, a ticket must be opened with the PostalOne! Help Desk to inform them when you are unable to submit eDoc. That can be done by calling (800) 522-9085, or sending an email to email@example.com.
Failure to submit eDoc should not prevent your mail from being entered and processed, even if it’s your fault. Understanding this plan and being ready to share it with your postmaster if necessary is the best way to ensure delivery of your paper isn’t affected when problems arise.
A copy of the PostalOne! External Contingency Plan is available for download here.
By Max Health, NNA Postal Committee Chair
Many members have written to thank the National Newspaper Association for its work in getting the “marked copy” rule changed for Periodicals mailers. We know quite a few of you are considering whether you want to make the change.
I wanted to let you know that this alternate process is about to be opened to the “world.” That means magazines, newsletters and other types of publications that may use Periodicals permits may soon flood the U.S. Postal Service help desk with requests to make a change. We have about another week for NNA members to beta-test this new process before it goes public. This was a consideration granted to NNA by the USPS Business Mail Entry people, and we were grateful for the head start.
Relief from weekly/daily filing of ‘Marked Copy for Advertising’ with U.S. Postal Service granted to newspaper mailersOctober 21, 2016
WASHINGTON—Circulation departments could reclaim a couple of valuable hours each week now by opting into a new process for verifying the advertising content of their mail with the U.S. Postal Service, the National Newspaper Association announced this week.