The following options are available for labeling your newspapers, and are confirmed USPS Intelligent Mail barcode (IMb) compatible and officially supported by Interlink:

Dot Matrix Printers

• Epson LQ-590/Epson LQ-590 II
• Epson FX-890/Epson FX-890 II
• Epson LQ-2090/ Epson LQ-2090 II
• Epson FX-2190/ Epson FX-2190 II
• Epson DFX 9000 (9-pin only)
• Okidata ML 490
• Okidata ML 491

Thermal Printers* (z-fold, no tractors 1-up only)

• Citizen CL-S621
• Citizen CLP-621

(*Interlink rents thermal printers for a low monthly fee.)

Laser Printers

Most laser labels (i.e., Avery 2–up) are compatible. Interlink recommends keeping these on hand if you use a different labeling system in case of emergencies. Note that 3-up labels are not large enough to print the IMb.

The following printers are known to be IMb incompatible:

• Citizen CLP-6002
• Citizen 7202 E
• Citizen CL-S700
• Epson Stylus 1520
• Okidata ML 320
• Okidata ML 321\321 Turbo
• Okidata ML 395
• Okidata ML 420
• Okidata ML 421
• Okidata ML 591

At times a subscriber may need to change their payment type. For example, an Office pay type may need to be changed to Comp. However, Circulation prevents such changes until the subscriber expires and their renewal date has passed.

As a workaround, please do the following:

1. Click on the desired Subscriber to open their record.
2. Click the Payments tab
3. Click Post Adjustment
4. By default, Circulation will open with Set Expire Date in place.
   1. Change the year to last year, this forces them to expire out.
   2. Click Apply.
   3. Click Ok.
5. Now under renewal the pay type will let you change it to the desired pay type.
6. Before you close out of the subscriber go back to the Payments tab and click Post Adjustment and change the Expire Date back to the original date to reactivate the account.
7. Click Ok until you return to the main subscriber screen.

When Circulation downloads an update, sometimes the PC may require a reboot to complete the process. When this occurs, it is most commonly due to Windows OS updates occurring in the background. This causes the Circulation update to queue behind the updates that are already in progress. Since Circulation uninstalls the previous version prior to installing the new version, or update, this causes the icon to disappear.

However, the publication list is still intact.

To install Circulation and get the icon back onto the desktop:

1. Go to ilsw.com/downloads
2. Click on the blue Download Now button below the “Circulation Official Release”
3. Depending on the browser you are using, when the download completes, begin the installation.
4. The screens will be very familiar to you at this point since it is the same installer used to update Circulation.
5. Follow the prompts on the screen. Please note, it may take a few minutes for the installer to appear once you click the software agreement.
6. Once the install completes, click Finish.

You can now open Circulation as usual. Note that all your lists and previous list settings are still in place.

Print to Mail is a service offered through Interlink, where you can submit your renewals to Interlink for processing. This takes the burden of printing, preparing and mailing your renewals. Once your account is set-up, you can submit your PTM as follows:

1. Click Reports > Current Reports > Renewals
2. Click the box next to “Subscription Renewals – Manual”
3. Click Print All
4. Enter the date range you wish to print renewals for.
5. Click Continue
6. Click Close.
7. A window will appear telling you that you have unsubmitted Print to Mail and will ask if you would like to submit. Click Yes.
8. Click the box next to Yes and click Ok.
9. Your PTM will then submit to us for processing.

Once you have submitted the PTM job, you will receive a confirmation email that you must approve or cancel. If you do not receive this email, please call Client Solutions at 888-473-3103 or send an email to support@ilsw.com.

It is possible to print, or re-print mailing labels for a specific bundle. This may be desired if the labels for that bundle fell out of order, or were damaged during the labeling process. This option is available for Periodical or Standard mailing labels. 

1. Click the Print Reports button.
2. Select the category for the class of mail you wish to print labels for. (e.g. Periodical Mail or Standard Mail)
3. Select the Mailing Labels report.
4. Click the Print All button
5. Enter the number of the bundle you wish to print in the top field. This number is printed on the right-side of the second row on the label, as well as on the Statistics report.
6. Click the Continue button to begin printing. 

To Re-Print starting from a specific sub:

1. Click the Print Reports button.
2. Select the category for the class of mail you wish to print labels for. (e.g. Periodical Mail or Standard Mail)
3. Select the Mailing Labels report.
4. Click Print Special
5. Choose “restart from” and enter the subscriber # you wish to restart from.
6. Click continue to begin printing.

When Circulation closes an issue, it creates a backup of your list before to closing the issue. It is advisable to have available space on your hard drive of at least double the size of your list to ensure there is enough additional space available when closing issue and backing up your list.

If there is not enough hard drive space to do so, an error will occur and you will not be able to proceed with closing the issue. To clear space on your hard drive, the first folder to remove old files from is your “Explore Temporary Files” folder in Circulation.

To remove old file, go to Tools > Explore Temporary Files in Circulation. This will open the folder containing all temporary files created by Circulation. Once there, click the heading “Date Modified” to place them in descending order. It is recommended you keep the most recent 12 months of files if possible, just to be safe.

Once you have determined which files to remove:

1. Click the first file in the list of files you wish to remove.
2. Press and hold the Shift key, scroll to the bottom of the list and click the last file in the list you wish to remove.
3. Release the Shift key, right-click anywhere on the highlighted blue area, and left-click the Delete option.

You can view how much space is now available on Drive C:/ by opening Windows Explorer and clicking Computer.

If you need additional assistance with this process, call Client Solutions at 888-473-3103.

Keywords: Cannot close issue, close issue fails, list won’t backup, issue won’t close

To change or add a publication or permit number in Interlink Circulation, follow the instructions below:

1. Click on File then Configure List.
2. To change the publication number for periodical mail (3541), click on the Periodical Mail tab. To change the permit number for standard mail (3602), click on the Standard Mail tab.
3. At the top of the window, under USPS Publication or Permit Number, enter the new number.
4. Click OK.

You will not see a new publication or permit number until after the next issue has been closed, at which time the new number will appear on your 3541-R Postage Report or 3602 Postage Report.

Keywords: publication number, permit number, change contact information

Recently, the United States Postal Service has begun closing Sectional Center Facilities (SCF). The closure of many SCF was planned to save money on operational costs, but the closures may be asking newspapers to sacrifice delivery as well. Currently, USPS is still allowing mailers to claim the DSCF discount even if the designated entry SCF has closed; however, mailers may be forced to sacrifice delivery speed of their newspapers.

If you are experiencing delivery issues, Interlink Circulation may be able to help. Sack tags can be created for a specific ZIP code thus eliminating the need for the SCF to sort the mail, and thereby increasing delivery speed. The one consequence of this action is that an extra sack is being created which adds a container charge for any out-of-county ZIP codes for which tags are being created, so use this feature wisely.

To add an exception you will need to have access to your Interlink Circulation list and a list of the ZIP code for which you’d like to create sack tags.

First, open your Interlink Circulation list and click File and then Configure list. Click the Periodical Mail tab, and then click Customize Sack/Tubs.

Here, you will click and enter the ZIP code needing a sack tag, and click OK. Once you have entered all ZIP codes you would like to create sacks for, click OK twice to save your changes.

These changes will take place the next time that the issue is closed.  Please contact Client Solutions at (888) 473-3103 if you have any questions.

Tubs and sacks may be inter-mixed on the statistics report and sack/tray tags, despite having the “Print Tubs Last” option selected.

This happens when there is an insert or sublist that is active, which creates multiple list sections. The tubs will be placed at the end of each, separate list section rather than at the end of the entire mailing.

Keywords: sacks, tubs, container, bags, mixed

To change the maximum papers per bundle, follow the instructions below:

1. Click File, then Configure List…
2. Click on the Periodical Mail or Standard Mail tab (depending on your publication type)
3. In the Periodical Mail Options section (or Standard Mail Options) found in middle of the window, locate the “Max papers per bundle” statement and uncheck the box labeled “Auto”
4. In the field to the right of “Auto”, delete any existing value and enter the desired number of papers per bundle
5. Click OK to save change

These changes will take effect after the next issue is closed.

Keywords: Bundles, bundling, sacks, tubs