Close Issue fails due to lack of hard drive space

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Knowledge Base > Close Issue fails due to lack of hard drive space

Close Issue fails due to lack of hard drive space

When Circulation closes an issue, it creates a backup of your list before to closing the issue. It is advisable to have available space on your hard drive of at least double the size of your list to ensure there is enough additional space available when closing issue and backing up your list.

If there is not enough hard drive space to do so, an error will occur and you will not be able to proceed with closing the issue. To clear space on your hard drive, the first folder to remove old files from is your “Explore Temporary Files” folder in Circulation.

To remove old file, go to Tools > Explore Temporary Files in Circulation. This will open the folder containing all temporary files created by Circulation. Once there, click the heading “Date Modified” to place them in descending order. It is recommended you keep the most recent 12 months of files if possible, just to be safe.

Once you have determined which files to remove:

  1. Click the first file in the list of files you wish to remove.
  2. Press and hold the Shift key, scroll to the bottom of the list and click the last file in the list you wish to remove.
  3. Release the Shift key, right-click anywhere on the highlighted blue area, and left-click the Delete option.

You can view how much space is now available on Drive C:/ by opening Windows Explorer and clicking Computer.

If you need additional assistance with this process, call Client Solutions at 888-473-3103.


Keywords: Cannot close issue, close issue fails, list won’t backup, issue won’t close