June 6, 2019 - Staff Changes and Additions
Interlink has named Laura Streelman as Sales Manager. Laura most recently served as Interlink’s Product Manager, where she directed the production and launch of True Newspaper Mail – the industry’s first newspaper-specific, cloud-based mailing system. Laura’s immersion in the product side of Interlink makes her well-suited to help direct prospective clients to the solutions that best meet their needs. Laura can be reached at firstname.lastname@example.org.
Interlink officially welcomes new members to its staff
Karen Coleman joined Interlink as Marketing and Communication Manager and will be responsible for growing sales leads and coordinating communication channels with our customers and prospects. Karen joins Interlink with 18 years of experience in the newspaper industry, most recently at AMG/Parade where she was Business Director of Newspaper Relations. Please reach out to Karen directly at email@example.com to ensure you are on our mailing lists, and remember to follow us on both Facebook and Twitter!
Our Client Solutions team has added two representatives, Angie Heiss and Jess Kellerstrass. Angie brings with her to Interlink vast experience, most recently as a data analyst. She always looks forward to the opportunity to assist our clients and enjoys enabling them to reach their goals. To contact Angie directly, please send email to firstname.lastname@example.org. Jess comes to us straight from college at Purdue University, where she received a BS in Psychology. She is excited to assist Interlink customers as she puts her customer-facing experience to work in her first desk job. Jess can be reached at email@example.com.
May 2, 2019 - UPDATE: PostalOne/eDoc issues have been resolved. (PostalOne/eDoc is currently experiencing issues!)
According to PostalOne!, the slow performance issue impacting processing times for eDoc submissions has been resolved. Ticket Incident #4093877 is closed.
We have received widespread reports from papers that can’t submit eDoc. USPS has confirmed the issue and is working on it. No known time frame for resolution yet.
Anyone unable to submit eDoc should mail under the contingency plan. Hard-copy postage statements should NOT be submitted to USPS, instead follow the guidelines in the contingency plan.
The PostalOne! Help Desk has issued ticket #4093877 that can be referenced to acceptance staff when mailing.
Some papers have reported local post offices refusing to accept or process mailing without postage statements in their system, which is not a requirement when operating under the contingency plan per Page 4 of the contingency plan as noted below.
FROM PAGE 4 OF THE CONTIGENCY PLAN
Acceptance of mailings during a System Issue or Outage: During a system issue or outage Acceptance units will remain open during normal business hours and continue to accept and process customer mailings. Acceptance employees will follow the steps outlined in Section 3 of this document.
Release of Mailings to Operations: Mailings accepted during a system issue or outage will be released to Operations without delay. Additional details of this process can be found in Section 4 of this document.
See the full contingency plan here: https://postalpro.usps.com/node/852.
February 11, 2019 - Don’t Miss This Chance to Learn About the New USPS Enterprise Payment System – February 14!
Join Interlink’s CEO Brad Hill and USPS Business Mailer Support expert Donna Paris as they explain how the new Enterprise Payment System works. This program will be held on Thursday, February 14, at 11 a.m. Eastern and is sponsored by the National Newspaper Association. If you currently use the USPS CAPS account option, this live webinar is a must because CAPS will retire April 1, 2019! Click here for more information and to register.
January 10, 2018 - USPS Non-DDU Drop-site Key Requirement
On Sunday, January 7, the Postal Service updated their requirement for the Non-DDU Drop Site Key. These are now required in order to submit eDoc successfully. If this has not been populated in your list, you will need to do so before you can submit. Please follow these steps in order to add the Non-DDU Drop Site Key to your list configuration:
- From the File menu, select Roll back list… which restores from a backup taken just before your most recent issue was closed.
IMPORTANT: All changes made since the last issue was closed will be lost.
- From the File menu, select Configure list…
- Under the General tab, at the bottom, you will see a blank box with a box next to it that says “Lookup.” Click this box and the key will populate.
- Click the OK button.
- Close the issue and submit eDoc as normal.