What's New!

July 31, 2019 - UPDATE!

The recent list servicing issue has been resolved. If your sort order was affected please roll back and re-close issue. Be sure that the “service list” box is checked.

July 30, 2019 - IMPORTANT NOTIFICATION

Due to recent issues with sorting labels, Interlink has disabled list servicing. If you need to close an issue, please uncheck the “service list” button. We hope to have this resolved as quickly as possible and will post an update at that time.

June 6, 2019 - Staff Changes and Additions

Interlink has named Laura Streelman as Sales Manager. Laura most recently served as Interlink’s Product Manager, where she directed the production and launch of True Newspaper Mail – the industry’s first newspaper-specific, cloud-based mailing system. Laura’s immersion in the product side of Interlink makes her well-suited to help direct prospective clients to the solutions that best meet their needs. Laura can be reached at laura@ilsw.com.

Interlink officially welcomes new members to its staff

Karen Coleman joined Interlink as Marketing and Communication Manager and will be responsible for growing sales leads and coordinating communication channels with our customers and prospects. Karen joins Interlink with 18 years of experience in the newspaper industry, most recently at AMG/Parade where she was Business Director of Newspaper Relations.  Please reach out to Karen directly at karen@ilsw.com to ensure you are on our mailing lists, and remember to follow us on both Facebook and Twitter! 

Our Client Solutions team has added two representatives, Angie Heiss and Jess Kellerstrass. Angie brings with her to Interlink vast experience, most recently as a data analyst. She always looks forward to the opportunity to assist our clients and enjoys enabling them to reach their goals. To contact Angie directly, please send email to angie@ilsw.com. Jess comes to us straight from college at Purdue University, where she received a BS in Psychology. She is excited to assist Interlink customers as she puts her customer-facing experience to work in her first desk job. Jess can be reached at jess@ilsw.com.

May 2, 2019 - UPDATE: PostalOne/eDoc issues have been resolved. (PostalOne/eDoc is currently experiencing issues!)

According to PostalOne!, the slow performance issue impacting processing times for eDoc submissions has been resolved.  Ticket Incident #4093877 is closed. 

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We have received widespread reports from papers that can’t submit eDoc. USPS has confirmed the issue and is working on it. No known time frame for resolution yet.

Anyone unable to submit eDoc should mail under the contingency plan. Hard-copy postage statements should NOT be submitted to USPS, instead follow the guidelines in the contingency plan.

The PostalOne! Help Desk has issued ticket #4093877 that can be referenced to acceptance staff when mailing.

Some papers have reported local post offices refusing to accept or process mailing without postage statements in their system, which is not a requirement when operating under the contingency plan per Page 4 of the contingency plan as noted below.

FROM PAGE 4 OF THE CONTIGENCY PLAN

Acceptance of mailings during a System Issue or Outage: During a system issue or outage Acceptance units will remain open during normal business hours and continue to accept and process customer mailings. Acceptance employees will follow the steps outlined in Section 3 of this document.

Release of Mailings to Operations: Mailings accepted during a system issue or outage will be released to Operations without delay. Additional details of this process can be found in Section 4 of this document.

See the full contingency plan here: https://postalpro.usps.com/node/852.