May 2, 2019 - UPDATE: PostalOne/eDoc issues have been resolved. (PostalOne/eDoc is currently experiencing issues!)
According to PostalOne!, the slow performance issue impacting processing times for eDoc submissions has been resolved. Ticket Incident #4093877 is closed.
We have received widespread reports from papers that can’t submit eDoc. USPS has confirmed the issue and is working on it. No known time frame for resolution yet.
Anyone unable to submit eDoc should mail under the contingency plan. Hard-copy postage statements should NOT be submitted to USPS, instead follow the guidelines in the contingency plan.
The PostalOne! Help Desk has issued ticket #4093877 that can be referenced to acceptance staff when mailing.
Some papers have reported local post offices refusing to accept or process mailing without postage statements in their system, which is not a requirement when operating under the contingency plan per Page 4 of the contingency plan as noted below.
FROM PAGE 4 OF THE CONTIGENCY PLAN
Acceptance of mailings during a System Issue or Outage: During a system issue or outage Acceptance units will remain open during normal business hours and continue to accept and process customer mailings. Acceptance employees will follow the steps outlined in Section 3 of this document.
Release of Mailings to Operations: Mailings accepted during a system issue or outage will be released to Operations without delay. Additional details of this process can be found in Section 4 of this document.
See the full contingency plan here: https://postalpro.usps.com/node/852.
February 11, 2019 - Don’t Miss This Chance to Learn About the New USPS Enterprise Payment System – February 14!
Join Interlink’s CEO Brad Hill and USPS Business Mailer Support expert Donna Paris as they explain how the new Enterprise Payment System works. This program will be held on Thursday, February 14, at 11 a.m. Eastern and is sponsored by the National Newspaper Association. If you currently use the USPS CAPS account option, this live webinar is a must because CAPS will retire April 1, 2019! Click here for more information and to register.
January 10, 2018 - USPS Non-DDU Drop-site Key Requirement
On Sunday, January 7, the Postal Service updated their requirement for the Non-DDU Drop Site Key. These are now required in order to submit eDoc successfully. If this has not been populated in your list, you will need to do so before you can submit. Please follow these steps in order to add the Non-DDU Drop Site Key to your list configuration:
- From the File menu, select Roll back list… which restores from a backup taken just before your most recent issue was closed.
IMPORTANT: All changes made since the last issue was closed will be lost.
- From the File menu, select Configure list…
- Under the General tab, at the bottom, you will see a blank box with a box next to it that says “Lookup.” Click this box and the key will populate.
- Click the OK button.
- Close the issue and submit eDoc as normal.
January 11, 2017 - Mandatory program update for January postal changes
By Brad Hill
Interlink publishes a new version of Circulation every month, but the January 2017 release is particularly important and should be installed immediately when prompted. In addition to the regular updates to mail routing, upcoming version 2.4.20 also includes support for the new postage rates that go into effect this month. Updating will ensure new rates and new postage statements are available for both Periodical and Standard Mail, which are required for use with all mailings dated on or after January 22.
Version 2.4.20 must be installed prior to running ‘Close Issue’ to create labels and other mailing reports for issues mailed under the new rates and forms.
Interlink Circulation uses the date of your mailing to determine whether to use the old postage statements or new ones. Changes to the electronic equivalent (eDoc) of postage statements are also included in the same update.
For most newspapers, the impact of January’s postage rate increase will be minimal, with Periodical Mail costs increasing less than one percent overall. Outside-county sacks and trays carry the bulk of the increase.
Standard Mail is being renamed USPS Marketing Mail, and will see rates increase between two and three percent for flats overall, but closer to one percent for most shoppers. See Max Heath’s article in the January edition of Publishers’ Auxiliary for a chart with and detailed explanation of Marketing Mail rate changes.
As always, please let us know if you have any questions about the upcoming release of Interlink Circulation, or changes to postage rates.