What's New!

August 20, 2015 - USPS PostalOne! fully operational


The PostalOne! System is fully operational with no performance issues. eDoc processing is now current and there is no backlog.

If you have any issues or concerns please contact the PostalOne! help desk at 800.522.9085.

August 19, 2015 - Update to USPS PostalOne!


The PostalOne! application is back online and the issue that was causing the technical problems earlier has been resolved. We expect to be fully operational by 5:00PM Central this evening. We will be monitoring Mail.dat and Mail.XML processing until these processes are all caught up. We anticipate being caught up later today within the next 3 – 4 hours. We will send out a notice later this evening once all of the processes are caught up.

If you have any issues or concerns, please contact the PostalOne! help desk at 800.522.9085

August 19, 2015 - PostalOne! currently experiencing technical issues


The USPS PostalOne! application is still experiencing technical problems and we are continuing to work on the issue.

In the interim, mailings will continue to be accepted using the PostalOne! Contingency plan which can be found on RIBBS at: https://ribbs.usps.gov/intelligentmail_latestnews/documents/tech_guides/PostalOneExternalContingencyPlan.pdf.

If you call the PostalOne! help desk at 800-522-9085, please reference ticket # 685548

August 19, 2015 - Be prepared when electronic documentation fails

By Brad Hill
Excerpt from Be prepared when electronic documentation (eDoc) fails
Interlink Community Journal Newsletter June 2015

The contingency plan is fairly straightforward: Inform the post office anytime eDoc cannot be sent, log a few details for the postage statement missed and submit the actual postage statements electronically within three days of the system coming back online.

Hardcopy postage statements should not be entered when electronic documentation is unavailable, as might be assumed. This is to prevent duplicate postage statements from being entered into PostalOne! for the same mailing once electronic versions are eventually received.

Each mailing entered during the outage must be accompanied by a Customer Mailing Log. The following should be included for each postage statement that normally would have been sent, using one line per postage statement:

  • Permit Holder
  • Permit Number
  • Total Pieces
  • Total Postage
  • Mailer Job ID

That information can be found on the front page of hardcopy postage statements produced by Interlink Circulation, with the exception of the mailer job ID, which can be any number you choose for tracking purposes.

Failure to submit eDoc should not prevent your mail from being entered and processed. Understanding this plan and being ready to share it with your postmaster if necessary is the best way to ensure delivery of your paper isn’t affected.