UPDATE: PostalOne/eDoc issues have been resolved. (PostalOne/eDoc is currently experiencing issues!)

According to PostalOne!, the slow performance issue impacting processing times for eDoc submissions has been resolved.  Ticket Incident #4093877 is closed. 

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We have received widespread reports from papers that can’t submit eDoc. USPS has confirmed the issue and is working on it. No known time frame for resolution yet.

Anyone unable to submit eDoc should mail under the contingency plan. Hard-copy postage statements should NOT be submitted to USPS, instead follow the guidelines in the contingency plan.

The PostalOne! Help Desk has issued ticket #4093877 that can be referenced to acceptance staff when mailing.

Some papers have reported local post offices refusing to accept or process mailing without postage statements in their system, which is not a requirement when operating under the contingency plan per Page 4 of the contingency plan as noted below.

FROM PAGE 4 OF THE CONTIGENCY PLAN

Acceptance of mailings during a System Issue or Outage: During a system issue or outage Acceptance units will remain open during normal business hours and continue to accept and process customer mailings. Acceptance employees will follow the steps outlined in Section 3 of this document.

Release of Mailings to Operations: Mailings accepted during a system issue or outage will be released to Operations without delay. Additional details of this process can be found in Section 4 of this document.

See the full contingency plan here: https://postalpro.usps.com/node/852.

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