Place a subscription on vacation hold

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Knowledge Base > Place a subscription on vacation hold

Place a subscription on vacation hold

Open the desired Subscriber:

Select the vacation tab:

  1. Enter a stop date for when they no longer wish to get the paper – enter today if they are asking for a delayed start.
  2. Enter a Restart date if and/or when it is known at any time after the stop date has been entered
  3. If the subscriptions expiration date is to be adjusted by the number of days stopped, check the box labeled Extend.

When the issue is closed the stop date is compared to the issue date.  If the stop date is in the past, the record will be stopped.  Once the record is stopped, the system will look at the Restart date in comparison to the Issue date and be restarted when the Restart date falls on or before the Issue date.  The expiration date will be extended if the Extend box is checked when the subscription is restarted.

Note:  This is NOT the way to change addresses when a subscriber moves, or relocates to a vacation or secondary address.  You must first enter the address under the Alternate Address under the edit subscription screen, then enter the date they are moving under the Vacation tab in the Address Change Date box.  This process must be done again when they go back to their primary address.

 

Keywords: vacation, subscriber, hold, alternate, address, date, extend, restart, delayed

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