Interlink launches Knowledge Base

We are pleased to announce the launch of our online resource center, Knowledge Base, found under the recently added Support & Learning menu option.  At Interlink, we are committed to providing the tools and information you need to ensure managing your circulation responsibilities are as effortless as possible.

To that end, you’ll find articles on managing your reporting needs, plus how-to articles designed to give you specific instructions on features in the Circulation program. Additionally, you’ll discover articles to assist with troubleshooting and also information on subscriber and delivery management options.

While we’re sure you’ll find the Knowledge Base valuable and convenient, we continue as always to offer one-on-one assistance by phone with our client solutions team.

Interlink holiday hours

Interlink offices will close at 1 p.m. Eastern on Wednesday, Dec. 24, and will remain closed until Monday, Dec. 29, to allow employees time to spend with family and friends.  Interlink offices also will close for New Year’s beginning at 1 p.m. Eastern on Dec. 31 and will reopen Friday, Jan. 2, for normal business hours. Click here to view the complete list of dates the Interlink office is closed.

New NNA President

EdgecombesNNA2John and Jo Ann Edgecombe, owners of the Nebraska Signal in Geneva, NE, pose for photographs after John was presented the gavel after becoming the National Newspaper Association’s next president during the 128th NNA Convention in San Antonio last week. Outgoing president is Robert Williams of the Blackshear, GA, Times. Interlink is proud to have both Williams and his wife, Cheryl, and the Edgecombes as customers.

Sosnieckis inducted into Missouri Press Association Newspaper Hall of Fame

Gary and HelenFormer Missouri newspaper owners and publishers Gary and Helen Sosniecki are among six newspaper people, including another husband-wife team, who were inducted in September into the Missouri Press Association Newspaper Hall of Fame.

Helen is Interlink’s Senior Sales and Marketing Manager, and Gary is a Regional Sales Manager for TownNews.com. The induction was held Sept. 26, during the 148th annual Convention of the Missouri Press Association (MPA) in Columbia.

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USPS plans PostalOne! update on Sunday

 

USPS has scheduled an update to PostalOne! from 5-9 a.m. EDT this Sunday, Sept. 7.

During that time, the Business Customer Gateway will be unavailable, and Interlink Circulation users will be unable to submit documentation electronically (eDoc).

USPS plans Business Customer Gateway outage Aug. 3

Attention Business Customer Gateway Users: 

 The Business Customer Gateway will be unavailable in Production on Sunday, August 3 from 4:00 a.m. to 8:00 a.m. CT

due to Customer Registration enhancements.

This will be a full outage and no logins will be supported during this time period.

PostalOne! ® Help Desk
United States Postal Service
225 N Humphrey Blvd STE 501
Memphis, TN 38188-1001
tel: 800.522.9085

New look for Smart Sampling in Circulation 2.3.16

When updating your Circulation software to version 2.3.16, you’ll notice a few changes to your Smart Sampling screen, with the most significant transformation being two separate tabs labeled Smart Sampling and Simplified Address Sampling.

Smart Sampling allows non-subscribers to be targeted along individual routes with no disruption in labeling and delivery quality to current subscribers. Smart Sampling, which is used with purchased USPS-certified addresses, allows you to insert special offers and promotions only in non-subscribers papers. Your sampling efforts will be more focused and effective.

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NNA, mailers group says PRC erred by allowing postal rate increase

From National Newspaper Association

A broad national coalition of organizations representing users of the mail argued this week to the U.S. Court of Appeals that the Postal Regulatory Commission erred when it granted a $3.2 billion postage increase to the U.S. Postal Service last year.

The group, which includes National Newspaper Association fighting on behalf of community newspapers, said the PRC ignored inconsistencies in the Postal Service’s economic argument for the exceptionally high rates. Community newspapers in January faced increases of 7 percent to 9 percent, in a year when inflation hovered below 2 percent, because of the commission’s decision.

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Client Solutions team ready to support you.

We are excited to announce a new name for our group that provides technical and account support, training and consultative services, which will now be known as our Client Solutions team.

Last year under the direction of Che’ Eddie, we expanded the scope of this team with a goal of making it easier and faster for you to engage us regarding your account, or any of the services we offer. This has resulted in faster response times, fewer call transfers, more proactive communications and additional opportunities to discuss the technical details when reviewing software licenses. We believe the name change better describes the comprehensive services you can expect from our staff, as well as the sense of partnership we value from our relationship with you.

Any member of our Client Solutions team is prepared to answer your questions regarding software use, as well as billing and accounting information. If you haven’t spoken with us lately, there’s a good chance someone from that team will reach out to you in the near future. Either way the call goes, our Client Solutions team is enthusiastic for the opportunity to connect with you soon!

USPS issues directive: Hold local newspaper mail at post offices or send to hubs

From National Newspaper Association

A new directive from the U.S. Postal Service headquarters to mail processing plants and local post offices is expected to improve newspaper delivery, the National Newspaper Association said Friday (Feb. 7).

USPS released to NNA an internal operating policy intended to stop local post offices from unnecessarily sending 5-digit containers of newspaper mail to mail processing plants.

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